Techduce Africa is a leading software development company in Africa. The organisation focuses on business suites tools, information technology and internet marketing.
We are recruiting suitable candidates to fill the position below:
Job Title: Account Manager
Location: Lagos
Employment type: Full time
Description
- Responsible for managing relationships with key clients and maintaining long-term client relationships.
Responsibilities
- Customer relationships: Building and maintaining strong relationships with customers, and understanding their needs and goals.
- Account management: Managing a portfolio of accounts, and ensuring that customer needs are met and their goals are achieved.
- Sales: Identifying and pursuing new business opportunities within existing accounts, and working with sales teams to close deals and secure new business.
- Service delivery: Ensuring that customers receive high-quality service and support, and that their needs are being met.
- Problem-solving: Quickly identifying and resolving customer issues and concerns, and proactively working with customers to prevent problems from occurring.
- Communication: Maintaining regular communication with customers, and providing regular status updates and reports.
- Contract management: Managing customer contracts, and ensuring that customers are billed accurately and on time.
- Cross-functional collaboration: Collaborating with other teams, such as marketing, product development, and support, to ensure that customers receive a seamless experience.
- Performance tracking: Tracking customer performance, and using performance data to identify areas for improvement and opportunities for growth.
- Reporting: Providing regular reports on account performance and customer satisfaction to senior management and other stakeholders.
Qualifications
- Education: A bachelor’s degree in a related field, such as business administration, marketing, or sales, is typically required.
- Experience: Several years of experience in account management, sales, or a related field.
- Customer-focused: Strong customer focus, with a deep understanding of customer needs and the ability to build strong relationships.
- Communication skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and other stakeholders.
- Sales skills: Strong sales skills, with the ability to identify and pursue new business opportunities within existing accounts.
- Problem-solving: Strong problem-solving skills, with the ability to quickly identify and resolve customer issues and concerns.
- Organizational skills: Strong organizational skills, with the ability to manage a portfolio of accounts and prioritize tasks effectively.
- Time management: Excellent time management skills, with the ability to manage multiple priorities and meet deadlines.
- Attention to detail: Strong attention to detail, with the ability to accurately track customer performance and billing data.
- Strategic thinking: Strong strategic thinking and decision-making skills, with the ability to identify opportunities for growth and improvement.
Benefits
- Remote work opportunities, flexible working hours.
- Seriously experienced, self-motivated, self-aware, and self-improving colleagues.
- Anything you need for your continuous professional development – amazing training courses, reference books, team building activities.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
