Skyhigh Medical Centre puts the needs of the patient first. It believes a healthcare system should be affordable, accessible, and quality-driven.through integrated healthcare services. Over the past few years, Skyhigh Medical Centre has continued to remain a leading healthcare provider to the communities in Lagos, promoting and providing essential healthcare delivery.
We are recruiting to fill the position below:
Job Title: Client Service Executive
Location:Â Magodo, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a dedicated and customer-focused Client Service Executive to join our hospital team.
- This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.
- The position requires flexibility to work in shifts.
Key Responsibilities
Patient Interaction and Support:
- Greet and assist patients, families, and visitors with professionalism and empathy.
- Address inquiries regarding hospital services, procedures, and policies.
- Guide patients through admission, discharge, and other hospital processes.
Billing and Financial Services:
- Ensure daily sales are reconciled with the EMR for proper accounting system.
- Account reconciliation on payment received and expenses incurred in the daily running.
- Ensure regular update of Admission bill and payment settlement before discharge
- Follow-up with debtor and ensure prompt payment
- Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
- Ensuring all receivables are remitted to the account department.
Administrative Duties:
- Maintain accurate records of patient interactions and transactions.
- Update and manage patient data in hospital systems.
- Support the coordination of appointments, consultations, and other services.
Communication and Coordination:
- Act as a liaison between patients, families, and medical staff to ensure seamless communication.
- Collaborate with internal teams to address patient concerns promptly.
HMO Coordination:
- Liaise with HMO’s and other retainership for patient eligibility and approval
- Coordinate with HMOs and other retainers to verify patient eligibility.
- Check patients ID to confirm active HMO coverage and obtain authorization code before commencing secondary treatments or admission solutions.
Requirements
- Bachelor’s Degree or relevant certification in healthcare, Business, or a related field.
- 1 – 2 years of experience in customer service
- Proficiency in using hospital management systems, microsoft office packagesand billing software.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work flexible hours and in a shift-based schedule.
- Strong organizational skills and attention to detail.
- Must be available to resume immediately
- Past experience in the healthcare sector is an advantage.
Salary
N90,000 – N100,000 monthly.
What We Offer:
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
Application Closing Date
20th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: hr@skyhighmedicalcentre.com using the Job Title as the subject of the mail.
