Biz Afric Solutions – Our client is a Christian organization building an online community for Christian women to help their dating and marriage life.
They are recruiting to fill the position below:
Job Title: Community Manager
Location: Lagos (Remote)
Employment Type: Full-time
Job Description
- We are looking for a candidate passionate about community management.
- The ideal candidate will focus on fostering relationships with community, ensuring engagement, and driving customer satisfaction.
- It combines elements of customer support, advocacy, and community building.
Responsibilities and Duties
- Leading interactions and sustaining relevant conversations within a digital community
- Establish and maintain strong relationships with clients and community members.
- Act as a point of contact for clients, addressing their questions, concerns, and needs.
- Understand client goals and objectives to ensure alignment with the company’s products and services.
- Guide new clients through the onboarding process, ensuring a smooth and positive experience.
- Educate clients on product features, functionalities, and best practices.
- Provide ongoing training and support to help clients maximize their use of the product.
- Facilitate community engagement, encouraging interaction and collaboration among clients.
- Organize and host events, webinars, or other activities to foster a sense of community.
- Monitor community forums and social media channels to identify trends, issues, and opportunities.
- Proactively identify and address potential issues that could lead to churn.
- Monitor customer usage data and identify areas for improvement.
- Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
- Identify opportunities for upsell and cross-sell to existing clients.
- Collaborate with the sales team to drive new business opportunities.
- Contribute to the development of customer success strategies that drive revenue growth.
- Track key metrics related to customer satisfaction, retention, and revenue.
- Analyze data to identify trends and opportunities for improvement.
- Provide regular reports to management on customer successperformance.
Important Skillset:
- Writing / content creation
- Effective communication
- Ideation / strategic thinking.
Job Requirements
- B.Sc or its equivalent in any discipline from a recognized institution.
- Prior experience (at least 6 months) in online PR roles
- Experience as a digital community manager shall be an added advantage
- Solid computer skills, including MS Office, and data processing tools are necessary
- A good background in social media/digital marketing
- The Ideal candidate is very tech-savvy, teachable, and open-minded
- Ability to learn fast and adapt to a new environment.
- Excellent verbal and communication in the English Language.
Salary
N150,000 – N200,000 / Month.
Application Closing Date
30th April, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
