Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting a motivated and customer-focused candidate to join our team in the capacityย below:
Job Title: Consumer Business Associate
Location:ย Lagos (Remote)
Employment Type: Full time
Department: Consumer Business
Description
- The ideal candidate will be responsible for building and maintaining relationships with our clients, ensuring customer satisfaction, and driving business growth.
- This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional service.
Responsibilities
- Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Manage client accounts, ensuring high levels of customer satisfaction and retention.
- Conduct regular follow-ups with clients to assess their satisfaction and address any issues or concerns.
- Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention.
- Analyze customer feedback and provide insights to improve products and services.
- Prepare and deliver presentations to clients, highlighting the benefits of our products and services.
- Stay updated on industry trends and competitor activities to identify new business opportunities.
- Assist in developing and implementing customer service policies and procedures.
- Handle customer inquiries, complaints, and feedback professionally and in a timely manner.
- Achieve sales targets and contribute to the overall growth of the business.
Requirements
- Candidates should possess Bachelor’s Degrees in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer service, sales, or account management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work independently and as part of a team.
- Good organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience in the healthcare industry is a plus.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
