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Customer Care Representative At CAKES AND CREAM

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Job Summary

We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Location: Surulere and Victoria Island, Lagos

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents.

Requirements:

  • Minimum academic qualification of a BSc/ equivalent in any field
  • Must have completed NYSC
  • Male /female
  • Experience in customer service

Skills:

Our ideal candidate must possess:

  • Ability to multi-task and stay organized.
  • A critical thinker and problem solver
  • A good team player.
  • Computer literate.
  • High attention to details
  • A friendly and professional demeanor
  • High level of creativity
  • An effective communicator must possess
  • Good interpersonal relationship skills.

NB: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)

Remuneration: NGN 90,000

Method of Application

CLICK HERE TO APPLY

 

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