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Customer Care Representative at Snappy Exchange

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SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards and cryptocurrencies, as well as purchase airtime, data, and pay bills. We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ikeja, Lagos
Employment Type: Full-time
Work Schedule: Morning and Night Shift

Responsibilities

  • Manage incoming calls.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Online customer management and ability to resolve issues.

Basic Requirements

  • BSc/HND/ND.
  • 1 – 2 years work experience.
  • Gender: Female.
  • Age: 20-27 Years.

Salary
N80,000 monthly.

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Application Closing Date
3rd October, 2024.

Interview Date & Location
Friday, 3rd October 2024 (Ikeja, Lagos State).

Method of Application
CLICK HERE TO APPLY

Note

  • Residence within Ikeja or places closer to Ikeja is a criteria.
  • Only short-listed candidates will be contacted for the interview.
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