At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We’re looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!
We’re looking for an energetic, friendly individual with a passion for science to join our team as a Customer Experience Representative. You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of every interaction.
This is a full-time remote position, open to candidates in Canada living in Pacific and Mountain timezones.
Our ideal fit
- Thrives in a fast-paced environment
- Curious, loves asking questions, and thinks outside of the box
- Dedicated to building both a product and an experience that users love
- Wants to revolutionize how science is communicated around the world
Your responsibilities
- Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
- Liaise with the sales and product team to provide users the best possible experience
- Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
- Understand user satisfaction and track NPS scores
- Monitor our company phone line and support email, responding to queries when they happen
What you bring to the table
- 1+ years of experience in customer service (ideally in a SaaS or technology company)
- Bachelor’s degree in the life sciences
- Strong interpersonal skills
- Experience using Zendesk, Intercom, or other customer support platform
- Interest / knowledge in the life sciences
- Self-starter with ability to thrive in a fast-paced environment
- Strong attention to detail
- Legally authorized to work in Canada, located in MST and PST time zone, and able to work some weekends
