Greenfield HR Consulting Limited – Our client, a Dry Cleaning and Laundry company located at Anthony, Lagos, is currently recruiting suitable candidates with a passion for excellence to fill the position below:
Job Title: Customer Relations Officer
[irp]Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- Deliver consistent high-quality care and service on all items/garments brought for cleaning with the requisite knowledge of fabrics and the dry-cleaning process that ensures only excellently finished product is passed out to customers.
Major Duties and Responsibilities
- Attend to customer Dry cleaning/laundry needs
- Interact with customers when they bring in their items to be cleaned
- Take customer’s complaints and seek for proactive ways to resolve their concerns
- Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system
- Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs
- Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing, etc.
Qualifications and Experience
- MUST have a minimum of OND / NCE or its equivalent in a relevant field of study. B.Sc / HND holders can also apply
- 1 – 2 years experience in a related role, Commercial Dry-cleaning experience is an added advantage
- Candidates should be resident on the island and live close to the work location: Lekki Phase 1.
Other Required Competencies:
- Computer literate, able to use Microsoft office applications.
- Excellent communication/presentation skills
- Fluency in English Language is compulsory.
- Confidence and character.
Salary
N80,000 / Month.
Application Closing Date
15th March, 2024.
Method of Application
Note: Only qualified and shortlisted candidates will be contacted.
