Position: Customer Service Representative – Merchant Team
Salary: $33,000–$49,000 Per Year
Location: Remote (Work From Home)
Job Schedule: Full-time; flexible working hours and shifts, including nights, weekends, and holidays.
Binance is seeking a committed Customer Service Agent to join their Merchant Team. As the world’s leading global blockchain ecosystem and cryptocurrency infrastructure provider, Binance operates the largest digital-asset exchange as part of its comprehensive financial solutions. Their primary objective is to promote cryptocurrency adoption and expand financial freedom. The organization offers a vibrant and mission-driven atmosphere with numerous opportunities for learning and professional advancement.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities and Duties;
As a Customer Service Agent, your responsibilities will include:
- Managing all inbound inquiries on the frontline of the P2P market, engaging in chats, emails, and phone calls.
- Providing accurate information independently to resolve problems or issues.
- Continuously educating yourself on current and relevant knowledge to enhance customer service operations.
- Escalating issues to your team leader, management, and other departments as needed.
- Adhering to Quality Assurance standards and complying with the Team Leader’s schedule.
- Assisting in the preparation of other processes as assigned/required by the Team Leader.
- Displaying a positive team working attitude and behavior within the team and other departments in the company.
Requirements;
- 2-3 years of experience in frontline customer support, preferably in the financial or service industry.
- Passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience.
- Adaptability and resilience, able to operate in a quickly changing environment.
- Excellent verbal and written professional English and Russian language skills.
- Strong multitasking, prioritization, and time management skills.
- Fast internet connection (minimum 5mbps broadband).
- Knowledge or interest in the blockchain/digital assets/fin-tech industry; being a Binance P2P user is an added advantage.=
- 8. Ability to work flexible hours and shifts.
Benefits;
- Excellent career development opportunities in the world’s leading blockchain ecosystem.
- Work alongside diverse, world-class talent in an environment that encourages learning and growth.
- Tackle fast-paced, challenging, and unique projects.
- Competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
Application Method:
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