Position: Customer Service Assistant
Salary: £30,381/Annum
Job Schedule: Permanent, Full-time
Location: United Kingdom, London
About Transport for London
Transport for London (TfL), a local government body responsible for most of the transport network in London, United Kingdom, has announced recruitment for Customer Service Assistant 2 – a full-time job opportunity.
They are currently seeking friendly, reliable, helpful individuals with a genuine passion for delivering outstanding customer service. As announced, we are looking for confident people who can quickly take in information about our services, become experts in their local working areas, and always promote a positive image. Not only will you enjoy a highly competitive salary and benefits package, but you will also be part of a team committed to exceptional service delivery.
As a CSA, you would be expected to work on a varied shift pattern, which will include early starts (04:30) and late finishes (01:30), weekends, and public holidays. This is a full-time position, requiring 35 hours per week, and you will be required to work on any day of the year.
Transport for London leads the way as a unique public service and an inclusive, flexible organization committed to developing you. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. London Underground, better known as the Tube, has 11 lines covering 402km and serving 272 stations across London.
The Tube handles up to five million passenger journeys a day. At peak times, there are more than 543 trains operating in the capital.
The Role for this Job
Being a CSA at London Underground is a customer service role like no other. Our CSAs are the face of a unique public service which serves millions of Londoners each day.
You would be expected to deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You would also be expected to assist with taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary, whilst providing a welcoming presence throughout the station, and ensuring there is safety at the core of everything you do.
To be eligible for this vacancy, you should:
- Be 18 years old and over and be eligible to work in the UK – UK Skilled Worker Visa Sponsorship available, more information on the process can be discussed if you are successful in being offered a position.
- Be prepared to work anywhere in London.
- Be able to work a variety of shift patterns including Nights, weekends and public holidays.
Responsibilities and Duties
Accountabilities
Benefits
- Final salary pension scheme
- Free travel on the TfL network
- A 75% reimbursement scheme on National Rail
- 37 days of annual leave including bank holidays
- Tax-efficient cycle-to-work program
- Retail, health, leisure, and travel offers
- Discounted Eurostar travel
Method of Application;
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