FactBase Consulting Limited – Our client is a formidable company in the Nigerian maritime industry, with focus majorly on logistics and relocation services, located in Apapa. It provides top-class services to most reputable multinational companies and international organizations in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Responsibilities
- Download and respond to all customer/client requests (e.g. origin or destination requests).
- Register and manage incoming business mail daily.
- Follow professional customer service processes and techniques to ensure operational excellence.
- Manage client relationships and provide exceptional service to ensure higher customer retention.
- Update clients with relevant information on shipment status (inbound and outbound).
- Gather necessary information from customers/clients to ensure smooth service delivery.
Requirements
- A degree/ HND in OTM, or any of the Management, Social, Physical, Life Sciences or Humanities/Law.
- A higher degree may be a plus.
- Minimum of two years’ experience in a similar role.
- Strong proficiency in MS Office Suite.
Reward System
- Salary is highly competitive and negotiable.
- There is bright prospect for career growth.
Application Closing Date
12th August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: factbaseconsulting@gmail.com using the Job Title as the subject of the mail.
