At Oyomesi Specialist Hospital, we are dedicated to delivering exceptional healthcare services while prioritizing the comfort and satisfaction of our patients.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Orogun, Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.
Key Responsibilities
- Greet and assist patients and visitors upon arrival.
- Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.
- Provide support with appointment scheduling, billing queries, and general hospital services.
- Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.
- Maintain patient confidentiality in line with hospital policies and healthcare regulations.
- Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.
- Assist in managing patient flow in the reception and waiting areas.
- Support other administrative functions as required.
Qualifications
- Bachelor’s Degree in any related field.
- Prior experience in a customer service role, ideally in healthcare or a hospital setting.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Problem-solving skills with a patient-first mindset.
- Familiarity with hospital management systems and basic computer skills.
- Excellent organizational skills and attention to detail.
How to Apply:
Interested candidates should their CV to oyomesispecialisthospitals@gmail.com using the Job Title as the subject of the Mail.
Salary
N80,000 – N200,000 / month.
Application Closing Date
31st October, 2024.
How to Apply
Interested and qualified candidates should send their CV to: oyomesispecialisthospitals@gmail.com using the Job Title as the subject of the mail.