Banodex Group is a diversified business conglomerate in Nigeria with a remarkable reputation for excellent business practices and is a telecommunication and information technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location:ย Omole / Ogba Junction, Lagos
Employment Type: Full-time
Job Brief
- We are seeking a competent Customer Service Representative who will be responsible for addressing customer queries and issues, providing accurate information, troubleshooting problems, and ensuring customer satisfaction.
Job Responsibilities
- Provide excellent customer service by responding to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Keep accurate and detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate team member or manager
- Stay up-to-date with product and service knowledge to assist customers effectively
- Assist in developing and implementing customer service policies and procedures
- Collaborate with other departments to ensure customer satisfaction and retention
- Communicate with fibre engineers about the pending task.
Requirements
- Candidates should possess an HND / B.Sc Degree with 2 – 3 years of experience.
- Excellent communication skills in English
- Ability to handle customer queries and complaints in a professional and empathetic manner
- Familiarity with customer support software and tools
- Strong problem-solving and decision-making skills
- Flexibility to work morning and night shifts, including weekends and holidays
- Patience and ability to remain calm under pressure
- Paying attention to detail to ensure accurate documentation of customer interactions
- Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.
Salary
N80,000 monthly.
Application Closing Date
30th April, 2025.
Method of Application
Interested and qualified candidates should send their Applications and CV to:ย hr@fibrehub.com.ngย using the Job Title as the subject of the email.
