GovAssist LLC is the leading company specialized in immigration consultancy dedicated to helping individuals travel to the United States, affiliated with the UT law firm GovAssist Legal which provides legal services on immigration matters. We have offered superlative assistance to more than 250000 clients so far, and we are preparing for a business expansion.
Note: This job posting is exclusively available to our valued team of active contractors at GovAssist LLC. We greatly appreciate your dedication and commitment to our organization, and we believe in fostering opportunities for growth within our internal talent pool. Feel free to refer other individuals who might be interested in advancing their careers with us. Join us on this journey to shape the future of GovAssist LLC. Your future here begins with this exclusive opportunity!
The Opportunity
Our team is actively seeking resourceful and enthusiastic Customer Service Representatives to collaborate with as a part of our global consulting program. We think of You as an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive.
- as a member of the team, you will constantly promote and preserve GovAssist’s dedication to delivering an outstanding customer experience.
- we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly.
- you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) – this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).
- every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues.
- multiple time zones collaboration: effective communication is essential.
- autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead.
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- faultless in written and spoken English and or Spanish, French, Portuguese, German, Italian, or any other language.
- adaptable, flexible, and comfortable with ambiguity.
- a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances.
- security and privacy-focused; maintaining the company’s privacy and data protection processes are crucial.
- customer-centric and business-oriented mindset.
- comfortable with technology and technical terminology.
- organized and detail-oriented; one tiny error will lead to prejudicious repercussions.
- have the ability to communicate effectively with individuals from different backgrounds and levels of comprehensiveness and experience.
- experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.
