We are seeking a dedicated Remote Customer Service Representative with strong skills in Microsoft Office, who excels in problem-solving and critical thinking. Integrity, dependability, and excellent verbal and written communication skills are key. The ideal candidate must be detail-oriented, able to maintain focus in a fast-paced remote work environment, and capable of working both independently and collaboratively. Strong interpersonal skills and a positive, professional demeanor are essential.
Key Responsibilities:
- Monitor inbox and order entry system to ensure timely order processing.
- Communicate with various departments to ensure customer orders are fulfilled as requested.
- Provide customers with stock availability, lead times, and order status updates.
- Create and send order confirmations to customers.
- Print and verify labels or samples for accuracy.
- Develop new labels, including ingredient declarations, in collaboration with QC & RD teams.
- Maintain and monitor label inventory, reporting when reorder levels are required.
- Generate daily customer reports for order tracking.
- Deliver excellent customer service to clients, vendors, and co-workers.
- Respond promptly to customer inquiries and resolve issues or complaints.
- Perform other duties as assigned.
This position offers the flexibility of remote work, allowing you to contribute from anywhere while delivering top-notch service to our customers.
If you’re a problem solver with a passion for customer satisfaction, apply today!
