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Customer Service Representative at Prestigious Consulting Group

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Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

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We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.
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Responsibilities

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve complaints.
  • Maintain accurate customer records.
  • Collaborate with teams to address customer issues.
  • Meet performance metrics for response time and satisfaction.

Skills / Qualifications

  • Previous experience in customer service.
  • Strong communication skills, both written and verbal.
  • Proficiency in using customer relationship management (CRM) software and basic computer applications.
  • Ability to multitask, prioritize, and manage time effectively.
  • Must be able to work Monday-Saturday.
  • Lives in or near Lekki for easy commute.
  • Female only.

Salary
N100,000 Monthly.

Application Closing Date
31st January, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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