Prime Hire Agency is a leading staffing, recruiting, HR, and operations consultancy dedicated to excellence, transparency, integrity, and community impact. We are committed to making impactful work and creating a positive work culture where our employees thrive.
We’re currently seeking a dynamic and innovative individual for the role of Customer Service Representative to join our team.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our clients, providing them with technical support and resolving their issues efficiently. The ideal candidate will be a fast thinker, quick learner, and adaptable to new processes and technologies. This role requires proficiency in Microsoft Teams, Zoom, Google Suite, and other relevant software.
Specs:
Location – Remote
Employment Type – Full Time
Key Responsibilities:
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Makes outbound and receives inbound calls Interprets and explains information as required by the client
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Utilize Microsoft Teams, Zoom, Google Suite, and other software to communicate with clients and manage service requests
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Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
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Must be able to read a script verbatim
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Demonstrate technical proficiency and problem-solving skills to handle a variety of customer issues
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Monitors actions to ensure goals are met
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Adapt quickly to new processes, tools, and technologies as needed
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Understand and agree to role-specific information security access and responsibilities
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Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
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Provide feedback on common customer issues and contribute to the improvement of our support processes
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Ensure accurate and thorough documentation of customer interactions and resolutions
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Other tasks as assigned.
Qualifications:
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Proven experience in a customer service role
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Must have laptop/tablet to complete role requirements
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Proficiency in Microsoft Teams, Zoom, Google Suite (Docs, Sheets, Slides), and other relevant software.
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Must be able to work shift between the hours of 3pm and 3am
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Ability to work independently and remotely with minimal supervision.
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Excellent problem-solving skills and the ability to think quickly on your feet.
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Strong communication skills, both written and verbal.
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Ability to work independently and adapt to a fast-paced environment.
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A high level of honesty, integrity, and commitment to upholding company values.
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Proficient in using computers and related technologies.
Benefits:
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Competitive salary
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Opportunity to work in a dynamic startup environment with a great work culture
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Professional development and career growth opportunities
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100% remote opportunity
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Engaging and supportive team atmosphere
Renumeration:
According to Indeed, the average Prime Inc salary ranges from approximately $34,496 per year (or approx. $14 per hour) for Customer Service Representative
Application Closing Date:
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Hiring is ongoing
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If you’re a good fit, we’ll keep you on our database and staff you in our next available opening
