Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ojoo, Ibadan, Oyo
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- High school diploma.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Salary
N80,000 – N100,000 per month.
Application Closing Date
15th December, 2024.
How to Apply
Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the position as the subject of the email.
Note: Only candidates who reside at Ibadan would be considered, preferably ojoo axis.
