QFA Nigeria Limited (Krispy Kreme) is the official franchisee of Krispy Kreme, Dodo Pizza and Scoop’d
We are recruiting to fill the position below:
Job Title: Customer Success / Call Centre Executive
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage relationships with customers to maintain overall customer health and growth.
- Meet and exceed retention goals.
- Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
- Be a spokesperson for the brands with the customer – share our digital transformation vision
- Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
- Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
- Participate in onboarding activities and product demonstrations post-purchase.
- Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
- Telemarketing (staff is expected to cross-sell and Upsell with targets given every month.
- Inbound calls
- Outbound calls
- Email Resolution
- Response to life chat ( WhatsApp, Google review).
- Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Requirements
- Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other
- related degree; or equivalent combination of education and experience.
- Customer retention and growth experience.
- Understand Customer Journey.
- Customer satisfaction oriented.
- Minimum of 2 years Experience as a Call Centre Agent.
- Exceptional professional communication skills.
- Strong administration, analytical and organizational skills, with a systematic approach to problems.
- Strong networking & relationship-building skills.
- Self-driven, able to work independently as well as a good team player
Salary
N80,000 / Month Gross + HMO + Pension + 10,000 (Transport relief)
Application Closing Date
16th August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@qfafrica.com using the Job title as the subject of the email.
