Customer Support at AtoB (REMOTE)

AtoB Transfer is seeking a dedicated and customer-focused individual to join our dynamic Customer Support team! If you are passionate about providing exceptional service and resolving customer inquiries with enthusiasm, this could be the perfect opportunity for you.

At AtoB, we are committed to delivering top-notch products/services and building lasting relationships with our customers. Our Customer Support team plays a vital role in ensuring our customers’ satisfaction and maintaining our reputation for excellence.

Roles & Responsibilities;

• Process technical and non-technical support tickets, always looking for ways to improve ticket-processing metrics.
• Reproduce and escalate issues reported by users.
• Create and maintain documentation for our knowledge base.
• Help prioritize issues in a high-volume environment by analyzing the severity of bugs.
• Improve the team’s productivity and efficiency.
• Acting as support for the sales team, including study management and various marketing tasks
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Various tasks for QA support
• Other duties as assigned –ADVERTISEMENT–
  
  

Qualifications;

• 2+ years of experience supporting a technical product in customer support.
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Is comfortable with both Microsoft Windows and macOS environments.
• Demonstrates strong reading comprehension and attention to detail.
• Familiarity with tools like Zendesk and JIRA.
• Knows how to diagnose issues and reproduce bugs.
• Ability to work evenings and weekends as needed

Method of Application;