SunFi is an energy financial technology platform that connects people who want solar energy access to payment plans that match their needs. We work with qualified third-party installers to access easier and faster.
We are recruiting to fill the position below:
Job Title: Customer Support Intern
Location: Lagos
Employment Type: Full-time
About the Role
- We are looking for a Customer Support Intern with superior oral & written communication skills and an unrelenting passion for customer satisfaction to join our team.
- As the Customer Support Intern, you will work directly with customers to meet their needs, answer their questions, collaborate with teammates and provide support across a number of communication channels.
Responsibilities
Project 960 engagement:
- Advising clients on possible optimized solutions.
- Acknowledging and resolving customer complaints.
- Proactively communicating with customers through various channels.
- Logging and processing support calls
- Effectively keeping records of customer interactions, transactions, comments, and complaints using select CRM tools
- Make recommendations to management to improve customer experience
Specific inbound requests:
- Responding promptly to customer inquiries.
- Knowing our offerings inside and out so that you can answer questions and recommend fixes.
Ad hoc responsibilities:
- Communicating, coordinating, and collaborating with colleagues and other stakeholders as necessary.
- Providing feedback on the efficiency of the customer service process.
- Other assigned responsibilities that may be a priority for the team from time to time
Qualifications
- B.Sc / HND holder in Business related course
- 6 months – 1 year experience in customer service
- Customer support experience will be an added advantage
- Excellent written, oral and presentation skills
- Demonstrated ability to build and sustain strong relationships
- Ability to use Google Suites and digital support tools, including CRM tools
Requirements:
- Customer support skills
- Strong ability to run issues to ground timely and satisfactorily
- Proficiency in Google Suites especially Excel sheets
- Attention to detail
- Time Management Skills
- Collaboration Skills
- Empathy
- Excellent oral communication skills
- Positive attitude
- Quick learner
- Good interpersonal skills (developed by working in similar or relevant roles)
- Ability to multi-task and take on additional responsibilities in line with team objectives.
Benefits
- Flexible Access to Salary and Employee Support Facilities
- Employee Solar Power Program
- Life and Career Coaching Masterclass
- Flexible Access to over 11,000 learning resources and opportunities
- Amazing colleagues and a great work culture
- Team Bonding and a chance to build a world-class Clean Energy FinTech!
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Applications to: careers@sunfi.co using the Job Title as the subject of the mail.
