Swiftluxe Digital Company is a digital payment and technology company dedicated to providing top-notch financial services to individuals and businesses in Nigeria. We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. If you are passionate about helping others and have a knack for problem-solving, we want to hear from you.
We are recruiting to fill the position below:
Job Title: Customer Support Representative
Location:Â Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Customer Support Representative will be the first point of contact for our customers, providing assistance and resolving inquiries or issues through various communication channels.
- This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
- Issue Resolution: Identify, troubleshoot, and resolve customer issues related to products or services, escalating complex issues to the appropriate department if necessary.
- Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and recommendations to customers.
- Customer Feedback: Gather customer feedback and share insights with the team to improve overall customer satisfaction and service delivery.
- Documentation: Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
- Follow-Up: Ensure timely follow-up with customers to check on the resolution of their issues and to ensure customer satisfaction.
- Cross-Department Collaboration: Work closely with other departments such as Sales, Technical Support, and Billing to resolve customer concerns efficiently.
- Continuous Improvement: Participate in training sessions and team meetings to stay updated on product changes, industry trends, and best practices in customer service.
Qualifications
- Education: A bachelor’s degree in a related field.
- Experience: Minimum of 1-2 years of experience in a customer service or support role. Experience in Fintech is a plus.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
Preferred Qualifications:
- Experience in handling high-volume customer inquiries.
- Familiarity with CRM software.
- Multilingual abilities are a plus.
Work Environment:
- This role involve working from the office.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A collaborative and supportive work environment.
Application Closing Date
28th August, 2024.
How to Apply
Interested and qualified candidates should send their resume and a cover letter detailing their experience and why they are a good fit for this role to: hr@swiftluxeng.com using the Job Title as the subject of the mail.
