Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting to fill the position below:
Job Title: Director of Service Operations (DevOps and IT)
Location: Nigeria (Remote)
Employment Type: Full-time
Description
- We’re looking for a hands-on Service Operations Director to lead our DevOps and IT Operations functions.
- You will be responsible for the reliability, scalability, and cost-effectiveness of our infrastructure — across both development and production environments.
- Working closely with our Product and Engineering teams, you’ll drive strategic platform initiatives, ensure smooth internal tooling, and foster a strong culture of operational excellence.
- This is a leadership role that also requires rolling up your sleeves.
- You’ll mentor a small, bright, but relatively inexperienced team of 5, and lead by example as you scale our platform to new markets.
Responsibilities
DevOps:
- Own and manage the full lifecycle of infrastructure and operations — from development environments to live production systems.
- Lead the ongoing migration from Kubernetes to Nomad, ensuring minimal disruption and clear documentation.
- Oversee the CI/CD process using Octopus Deploy, driving improvements in deployment frequency and reliability.
- Monitor system performance using New Relic and other observability tools; proactively resolve bottlenecks and incidents.
- Collaborate with Product and Engineering on platform upgrades, internal tooling, and systems scalability.
- Set up and maintain VOIP infrastructure (FreePBX) as we expand into new regions.
- Define and refine incident response processes (business hours only), ensuring fast and transparent resolution.
- Take ownership of infrastructure security practices, coordinating with the broader security approach of the company.
- Educate and mentor your team, fostering growth in DevOps principles and operational excellence.
- Track and manage cloud infrastructure costs, making data-informed decisions to optimize spend.
- Define and monitor key KPIs: system availability, incident frequency/severity, and cost performance.
IT Management:
- Manage IT operations, including support for internal tools and systems.
- Good Office365 knowledge and use of MS-Entra is essential.
- Own (via local staff) relationships with suppliers of hardware.
- Own and manage the connectivity of multiple office locations in 6 African countries.
Requirements
- Proven experience leading DevOps or Service Operations in a scaling technology company.
- Strong hands-on skills in cloud infrastructure (AWS), CI/CD, infrastructure-as-code, and monitoring (preferably with New Relic).
- Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a strong plus.
- A pragmatic problem-solver who can lead strategically while diving into technical details.
- Excellent communicator who can explain infrastructure to technical and non-technical audiences.
- Experience managing small teams and mentoring junior engineers.
- Familiar with incident management processes and driving continuous improvement.
- Comfortable working remotely, with 4–6 hours of overlap with UTC+1.
Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave: Take the time you need when you need it—no limits, no questions.
- Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
