Darl Group is a conglomerate consisting of several subsidiaries. We are dedicated to fostering a collaborative and inclusive work environment that values creativity, innovation, and continuous learning.
We are recruiting to fill the position below:
Job Title: Female Customer Care Intern
Location: Abuja (FCT)
Employment Type: Internship
Responsibilities
Customer Support:
- Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
- Provide accurate information about our products/services and address customer concerns effectively.
Issue Resolution:
- Investigate and resolve customer complaints or issues, ensuring a positive resolution and customer satisfaction.
- Collaborate with other departments to resolve complex problems and escalate issues when necessary.
Documentation:
- Maintain detailed and accurate records of customer interactions and transactions.
- Document common issues and contribute to the development of a knowledge base for future reference.
Feedback and Improvement:
- Gather customer feedback and insights to identify areas for improvement in our products/services and customer support processes.
- Collaborate with the team to implement improvements based on customer suggestions.
Cross-functional Collaboration:
- Work closely with other teams such as Sales, Marketing, and Product Development to ensure a unified and positive customer experience.
Qualification
- Interested candidates should possess a Bachelor’s Degree
Application Closing Date
11th January, 2024.
Method of Application
Interested and qualified candidates should send their CV to: darlgroupcareer@gmail.com using the Job Title as the subject of the email.