Tizeti Network Limited (Wifi.com.ng) is a dynamic NCC-licensed Internet Service Provider operating in Africa. Our services encompass commercial and residential Internet solutions, serving estates, hotels, and multi-tenant buildings.
We are recruiting to fill the position below:
Job Title: Field Service Personnel
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair, and maintenance of wireless devices at client locations.
- He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer’s premises ensuring customer satisfaction.
Key Responsibilities
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to clients on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of trouble ticket
- Application of configuration changes via our change control systems and processes.
- Liaise with customer service and sales teams concerning customer complaints and inquiries
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports.
Requirements
- Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics Engineering, Computer science, Information technology, or any other related discipline.
- Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to detail and ability to multi-task
- Organizational skills.
- Computer and technical skills
Salary
N130,000 – N155,000 monthly.
Application Closing Date
5th October, 2024.
How to Apply
CLICK HERE TO APPLY
