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General Manager at Excellent Jobs

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Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

  • General Manager is responsible for driving growth in the company and setting business objectives for the company. He must have strong business acumen with great people management skills.

Job Responsibilities

  • Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
  • Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.
  • Supervise and assign duties to company subordinates.
  • Operate a client-responsive organization and be the point elevation person for clients when required.
  • Oversee the store, account admin to ensure proper accountability, etc.
  • Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.
  • Leads the budget process and accounting, booking keeping of stock

Key Responsibilities
Financial:

  • Develop appropriate business strategies to achieve financial targets
  • Prepare team business plans, budgets and any subsequent revisions
  • Review monthly team and financial performance against plans and budgets
  • Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
  • Prepare marketing, sales and call reports as defined below
  • Deliver revenue budget
  • Manage cost budget to achieve cost reduction targets
  • Ensure timely collection of receivables

Customer Relationships:

  • Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
  • Implement customer commitments as defined and/or agreed during marketing calls
  • Log/report and evaluate all customer complaints/issues
  • Ensure timely and satisfactory resolution of all customer complaints/issues
  • Implement a process that quickly/immediately surfaces and documents customer issues/complaints
  • Identify and develop new customer segments

Internal Business Processes:

  • Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed off.
  • Set up and documented business processes that ensured revenues and delivered customer satisfaction.
  • Set up and maintain ordered customer files in a standardized format which facilitates speedy and efficient access to customer and business information.
  • Ensure that all incoming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
  • Develop and periodically review pricing structures for all the revenue areas.
  • Have a friendly disposition towards the regulators of our business.

Innovation, Learning & Growth:

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  • Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
  • Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
  • Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
  • Lead by good example

KPIs (Key Performance Indices):
Financial Measures:

  • Achievement of overall revenue target to be set on assumption of duty
  • New business development (revenues from new customers and products)
  • 95% Collection of receivables within 60 days maximum
  • Cost consciousness and achievement of cost management targets of 10% from the previous year
  • Develop product specifications for all revenue areas which include but not limited to products created for sale
  • Identify, develop, and implement new business opportunities within the subsidiary.

Customer Relationships:

  • Achieve 100% signed MOU/Contract with all corporate customers
  • Documented and executed customer calling programs
  • Timely implementation of customer commitments (i.e. under-promise and over-deliver)
  • Adequate surfacing and documentation of customer issues
  • Speedy and adequate/satisfactory resolution of customer complaints
  • Customer retention (revenues from existing customers)

Internal Processes:

  • Develop and implement a clearly defined pricing and discount structure with inbuilt authorization levels
  • Standardization of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
  • Knowledge of, and adherence to, Group and Company policies and procedures.
  • Documented customer agreements
  • Quality of organization and completeness of customer and business records
  • Quality of internal business processes and business controls that support service delivery and assure revenues
  • Quality of internal business processes documentation for processes under area of supervision
  • Ensuring the company’s fleet are functional and giving required results.
  • Ensure the training and customers’ forum are organized and participated in from time to time.
  • To handle all regulatory issues within the time frame.
  • Internal control processes and SOPs are institutionalized at your resumption.

Innovation, Learning & Growth:

  • Quality of self and staff training plan
  • Quality and frequency of documented on-the-job training interventions.
  • Training of self and staff on internal business processes relevant to job performance
  • Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
  • Ability to provide feasible and structural improvement initiatives you introduced to the company’s marketing/sales, accounting, logistics, customer service, regional offices, and administration departments.

Core Competencies:

  • Excellent interpersonal skills
  • Effective oral and written communication skills
  • Supervisory skills
  • Problem-solving skills
  • Negotiation skills
  • Time management skills
  • Excellent knowledge of MS Office especially Excel and Word
  • Competence to drive growth

Educational Qualifications

  • M.B.A. in, Business Administration or any other related field with at least 18 years is required
  • Minimum of 18 years of prior experience as a GM / General Manager in a manufacturing company.
  • Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: excellentjobs95@gmail.com using the job title as the subject of the mail.

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