Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.
We are recruiting to fill the position below:
Job Title: General Manager
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- General Manager is responsible for driving growth in the company and setting business objectives for the company. He must have strong business acumen with great people management skills.
Job Responsibilities
- Responsible for creating and delivering the growth strategy for the business with full P&L accountability.
- Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.
- Supervise and assign duties to company subordinates.
- Operate a client-responsive organization and be the point elevation person for clients when required.
- Oversee the store, account admin to ensure proper accountability, etc.
- Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.
- Leads the budget process and accounting, booking keeping of stock
Key Responsibilities
Financial:
- Develop appropriate business strategies to achieve financial targets
- Prepare team business plans, budgets and any subsequent revisions
- Review monthly team and financial performance against plans and budgets
- Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)
- Prepare marketing, sales and call reports as defined below
- Deliver revenue budget
- Manage cost budget to achieve cost reduction targets
- Ensure timely collection of receivables
Customer Relationships:
- Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)
- Implement customer commitments as defined and/or agreed during marketing calls
- Log/report and evaluate all customer complaints/issues
- Ensure timely and satisfactory resolution of all customer complaints/issues
- Implement a process that quickly/immediately surfaces and documents customer issues/complaints
- Identify and develop new customer segments
Internal Business Processes:
- Ensure that all business and financial terms are agreed with the customer, documented and appropriately executed/signed off.
- Set up and documented business processes that ensured revenues and delivered customer satisfaction.
- Set up and maintain ordered customer files in a standardized format which facilitates speedy and efficient access to customer and business information.
- Ensure that all incoming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.
- Develop and periodically review pricing structures for all the revenue areas.
- Have a friendly disposition towards the regulators of our business.
Innovation, Learning & Growth:
- Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.
- Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.
- Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.
- Lead by good example
KPIs (Key Performance Indices):
Financial Measures:
- Achievement of overall revenue target to be set on assumption of duty
- New business development (revenues from new customers and products)
- 95% Collection of receivables within 60 days maximum
- Cost consciousness and achievement of cost management targets of 10% from the previous year
- Develop product specifications for all revenue areas which include but not limited to products created for sale
- Identify, develop, and implement new business opportunities within the subsidiary.
Customer Relationships:
- Achieve 100% signed MOU/Contract with all corporate customers
- Documented and executed customer calling programs
- Timely implementation of customer commitments (i.e. under-promise and over-deliver)
- Adequate surfacing and documentation of customer issues
- Speedy and adequate/satisfactory resolution of customer complaints
- Customer retention (revenues from existing customers)
Internal Processes:
- Develop and implement a clearly defined pricing and discount structure with inbuilt authorization levels
- Standardization of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)
- Knowledge of, and adherence to, Group and Company policies and procedures.
- Documented customer agreements
- Quality of organization and completeness of customer and business records
- Quality of internal business processes and business controls that support service delivery and assure revenues
- Quality of internal business processes documentation for processes under area of supervision
- Ensuring the company’s fleet are functional and giving required results.
- Ensure the training and customers’ forum are organized and participated in from time to time.
- To handle all regulatory issues within the time frame.
- Internal control processes and SOPs are institutionalized at your resumption.
Innovation, Learning & Growth:
- Quality of self and staff training plan
- Quality and frequency of documented on-the-job training interventions.
- Training of self and staff on internal business processes relevant to job performance
- Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.
- Ability to provide feasible and structural improvement initiatives you introduced to the company’s marketing/sales, accounting, logistics, customer service, regional offices, and administration departments.
Core Competencies:
- Excellent interpersonal skills
- Effective oral and written communication skills
- Supervisory skills
- Problem-solving skills
- Negotiation skills
- Time management skills
- Excellent knowledge of MS Office especially Excel and Word
- Competence to drive growth
Educational Qualifications
- M.B.A. in, Business Administration or any other related field with at least 18 years is required
- Minimum of 18 years of prior experience as a GM / General Manager in a manufacturing company.
- Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.
Application Closing Date
30th September, 2024.
How to Apply
Interested and qualified candidates should send their CV to: excellentjobs95@gmail.com using the job title as the subject of the mail.