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Graduate Trainee, Customer Care and Project Support at a Leading SAP Service Provider Company – Novella Africa Limited

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Novella Africa Limited – Our client, Our client, a leading SAP service provider with a diverse range of clients across various industries, is recruiting to fill the position below:

Job Title: Graduate Trainee, Customer Care and Project Support

Job ID: ZR_127_JOB
Location: Lagos
Employment Type: Full-time

Job Summary

  • Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
  • Provides effective support for other operational and project activities for internal and external customers as required.

Responsibilities

  • Ensure all company culture and policies are consistently adhered to.
  • Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
  • Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
  • Identifies and assesses customers’ needs to achieve satisfaction and retention.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
  • Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Provides effective project support to both the consultants and operations teams regarding external and internal company projects
  • Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
  • Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
  • Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
  • Meet personal/customer service team sales targets and call-handling quotas.
  • Create content, i.e., writing, videography, blogging, and social media usage.
  • Any other assignments as directed by the Line Manager.

Requirements

  • BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
  • Certification / Knowledge of office management and basic bookkeeping is an added advantage.
  • Project Management certification is an added advantage.
  • Proven experience as a front desk representative, agent, or relevant position.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to quickly learn the organization’s culture, values, products, and services.
  • Skilled in content creation, blogging, and social media usage.
  • High Confidence, People Oriented with a high level of Maturity.​
  • Excellent written and verbal Communication skills.
  • Excellent self-leadership and good organizational skills.
  • Effective customer service orientation and training.
  • Interpersonal and stakeholder management skills.
  • Project Management Skills, Innovation, and problem-solving skills.
  • Marketing abilities, selling skills, good communication and negotiation skills.

Application Closing Date
Not Specified.

How to Apply
CLICK HERE TO APPLY

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