Ekesons Parcel Services, an indegenous Logistics company, is recruiting to fill the position below:
Job Title: Head Dispatcher
Location: Lagos
Employment Type: Full-time
Reports To: Operations Manager / General Manager
Job Summary
- We are seeking a highly organized and proactive Head Dispatcher to oversee and manage the daily operations of our dispatch team.
- The ideal candidate will lead the dispatch unit in coordinating timely parcel pickups and deliveries across multiple routes, ensuring operational efficiency and superior customer satisfaction.
Key Responsibilities
- Supervise and coordinate the daily activities of the dispatch team to ensure timely parcel delivery and collection
- Develop and implement dispatch schedules based on demand and route optimization
- Liaise with drivers, customers, logistics staff, and management to ensure smooth delivery operations
- Monitor delivery operations in real time, responding quickly to delays, emergencies, or route changes
- Track parcels using company Mobile App to ensure accountability and transparency
- Provide leadership, training, and performance management for dispatch personnel
- Ensure adherence to safety, regulatory, and company operational standards
- Prepare and maintain detailed dispatch reports and performance metrics
- Resolve customer complaints related to delivery issues in a timely and professional manner
- Recommend and implement process improvements to enhance efficiency and service quality
Qualifications & Requirements
- Minimum of HND/Bachelor’s degree in Logistics, Business Administration, or related field
- 3–5 years experience in dispatch operations, with at least 2 years in a supervisory or lead role
- Strong knowledge of parcel logistics, dispatch systems, and routing software
- Excellent communication, leadership, and organizational skills
- Proficiency in Microsoft Office Suite and dispatch tracking software
- Ability to work well under pressure and manage multiple priorities
- Knowledge of Nigerian road networks and logistics regulations is a strong advantage
Work Conditions:
- Office-based with regular field coordination
- May include weekend or after-hours oversight, depending on operational demands.
Application Closing Date
9th May, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@epsng.org using “Application for Head Dispatcher” as the subject of the mail.
