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Human Resources (HR) / Customer Care Officer at Afconrecruit Limited

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Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Title: Human Resources (HR) / Customer Care Officer

Location: Ikeja, Lagos
Job Type: Full Time

Position Summary

  • This dual-role position combines Human Resource (HR) responsibilities with customer care functions.
  • The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support.
  • The role requires excellent organizational, interpersonal, and multitasking skills.

Key Responsibilities
Human Resource Responsibilities:
Recruitment & Onboarding:

  • Draft and post job advertisements on various platforms.
  • Screen applicants, schedule interviews, and assist in onboarding new employees.

Employee Relations:

  • Handle employee queries and resolve workplace conflicts.
  • Foster a positive work environment through engagement initiatives.

Performance Management:

  • Assist in monitoring employee performance and conducting appraisals.
  • Support managers in setting performance goals and addressing under performance.

Training & Development:

  • Identify training needs and coordinate learning programs for employees.
  • Support career development initiatives and mentorship programs.

Customer Care Responsibilities:
Customer Support:

  • Respond promptly to customer inquiries via email, phone, and other communication channels.
  • Provide accurate information about products, services, and policies.

Complaint Resolution:

  • Address customer complaints with professionalism and empathy.
  • Escalate unresolved issues to the appropriate department.

Customer Relationship Management:

  • Build and maintain positive relationships with customers.
  • Collect feedback to improve service delivery.

Record-Keeping:

  • Maintain detailed records of customer interactions and transactions.
  • Update customer profiles and ensure data accuracy.

Qualifications

  • Bachelor’s Degree in Human Resources, Business Administration, or related field.
  • Experience in HR and/or customer service roles is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Proficient in HR software, CRM tools, and Microsoft Office Suite.
  • Knowledge of labor laws and customer service principles.
  • Project management with process orientation is a plus.
  • A pretty female within the age bracket of 20 – 30 years is preferable for this role.

Salary
N120,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
CLICK HERE TO APPLY

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Note: Female Corp members can also apply.

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