Talent Place Consulting – Our client, Bismid Cosmetics, a leading cosmetics company is recruiting a dedicated and tech-savvy candidate to join their beauty shop team in the capacity below:
Job Title: IT / Customer Care Specialist
Location: Surulere, Lagos
Employment Type: Full-time
Description
- In this role, you will be responsible for providing exceptional customer service while also managing our IT systems and ensuring smooth operations.
- You will serve as the first point of contact for customers seeking assistance with our products and services, as well as troubleshooting any technical issues that may arise.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving complaints, and offering product recommendations.
- Assist customers with online orders, returns, and exchanges through various communication channels (phone, email, chat).
- Manage the beauty shop’s IT systems, including point-of-sale software, inventory management systems, and customer relationship management tools.
- Troubleshoot technical issues related to hardware and software used in-store and assist staff in resolving these problems.
- Conduct regular maintenance checks on IT equipment to ensure optimal performance.
- Collaborate with the sales team to improve customer experience through technology solutions.
- Maintain accurate records of customer interactions and transactions in the system.
Requirements and Skills
- Minimum Ordinary National Diploma; additional education in Information Technology or related field is preferred.
- 1 – 3 Years experience in a customer service role; experience in retail or beauty industry is a plus.
- Strong technical skills with knowledge of IT systems relevant to retail operations.
- Excellent communication skills with a friendly demeanour.
- Ability to troubleshoot basic technical issues independently.
- Strong problem-solving skills and attention to detail.
- Familiarity with beauty products and trends is an advantage.
Application Closing Date
13th August, 2024.
Method of Application
Interested and qualified candidates should send their Resume along with a Cover Letter detailing their relevant experience to: info@talentplaceconsulting.com using the Job Title as the subject of the mail.
Note
- If you are passionate about technology and beauty products and enjoy helping customers find solutions, we would love to hear from you!
- We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, national origin or disability.
