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Remote Customer Service Representative at HelpBulb (Remote)

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HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands.

We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests.

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Job type: Remote (Anywhere in the world)

About the role;

  • We are looking for English customer service representatives to handle support for tickets of all tiers for our clients
  • Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
  • You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
  • You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
  • Some basic administrative tasks may be required depending on the client
  • Reliable internet
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What we look for;

  • Excellent English is required and tested with writing samples that may also be shared with the client
  • Some experience in customer facing roles (not required to be customer service specifically)
  • Interest in the e-commerce space
  • Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
  • Attention to detail is required
  • Ability to relate with people and be empathetic
  • Able to remain calm in the chance that a customer is disgruntled and unhappy
  • Able to work within US timezones (PST, CST, EST)

What we offer;

  • Remote role that can be completed nearly anywhere as long as you have a reliable internet connection
  • Starting salary of $10 per hour for full time work (Some part time roles may be available)
  • Training on customer service platforms like Shopify and various other help desks
  • Work closely with Founders and successful entrepreneurs
  • Paid time off
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Method of Application; 

To apply for this job, please email your details to noah@helpbulb.com


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