Talents and Skills Africa Consulting – Our client, a Hospitality company, is recruiting to fill the position below:
Job Title: Senior Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
Oversee daily operations:
- Manage the day-to-day operations of the hotel, resort, or restaurant, ensuring everything runs smoothly and efficiently.
Guest experience:
- Ensure that guests receive outstanding service from the moment they arrive until they depart.
- Handle guest complaints and resolve issues in a timely and professional manner.
Staff management:
- Recruit, train, and supervise staff, including front desk, housekeeping, food and beverage, and other departments. Foster a positive work environment and promote teamwork.
Quality control:
- Monitor the quality of services provided, including cleanliness, food quality, and customer interactions. Implement and maintain high standards across all departments.
Budget management:
- Prepare and manage budgets, control costs, and monitor financial performance. Ensure that revenue targets are met and expenses are kept within budget.
Marketing and promotions:
- Collaborate with the marketing team to develop and implement promotional campaigns, special events, and packages to attract and retain guests.
Compliance and safety:
- Ensure that the facility complies with all health, safety, and legal regulations. Maintain up-to-date knowledge of industry standards and implement best practices.
Inventory management:
- Oversee inventory of supplies, food and beverage stock, and equipment.
- Ensure that all items are ordered and stocked appropriately.
Customer feedback:
- Regularly review guest feedback and surveys to identify areas for improvement and implement changes as needed.
Reporting:
- Prepare regular reports on financial performance, staff productivity, guest satisfaction, and other key metrics for senior management.
Qualification
- 3 – 4 years work experience.
Salary
N150,000 – N200,000 Monthly.
Application Closing Date
12th September, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@talentsandskills.net using the job title as the subject of the email.
