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Team Lead, E-Business at Personal Trust Microfinance Bank Limited


Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the position below:

Job Title: Team Lead, E-Business:

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Summary:

  • The Team Lead, E-Business is responsible for the alignment of e-business strategies with the short- and long-term goals of the Bank.
  • The job holder ensures the development and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities:

  • Increase the profitability of e-business by achieving e-business budget
  • Manage and oversee project implementation within budget and set time frames
  • Develop operating manuals and procedures for e-products operations
  • Develop strategies to increase the bank’s market share by growing the number of active users of e-business solutions.
  • Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels, including websites, applications, software, etc.
  • Develop and oversee the electronic promotions, advertisements, and campaigns of the bank
  • Enhance and upgrade existing e-products and services
  • Supervise the card and mobile money operations of the bank
  • Ensure customers’ disputes or claims regarding e-channel transactions are resolved within TATs
  • Ensure reconciliation of ledgers and settlement of transactions
  • Ensures fees due to the bank are received from third parties as and when due
  • Provides user support for the core banking and alternative banking channels
  • Administration and support of e-business solutions
  • Develop and implement self-service products to expand customer base across a wide geographical reach
  • Implement security measures to protect systems and infrastructure
  • Organize and schedule upgrades and maintenance
  • Set up user accounts, permissions and passwords
  • Responsible for establishing, monitoring and managing service level agreements with service providers
  • Manage relationships with third-party service providers
  • Report all suspicious or fraudulent activities to Compliance.
  • Flexibility to carry out any other task as requested by Management


  • HND / B.Sc in IT or Computer Science
  • IT professional certification or qualification (CCNA, CISA e.t.c) is an added advantage
  • Evidence of completion or exemption from NYSC
  • Evidence of completion of the Microfinance Certification Program


  • A minimum of five (5) years’ experience in IT or e-commerce in a bank


  • Channel Management
  • E-Banking Business Savvy
  • Business Acumen
  • Product Development
  • Ability to multi task and meet tight deadlines
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Strong strategy and implementation skills
  • Proficient in the use of MS Office Suite.

Application Closing Date:
10th January, 2024.

Method of Application:

Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the job title as the subject of the email.

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