Ogeyi Place Hotels Limited (OPHL) – We are a leading 5-star international luxury hotel strategically located in the city of Port Harcourt and are currently seeking dynamic, result-oriented, and self-motivated candidates to fill the position below:
Job Title: Waitress
Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports To: Food & Beverages Manager
Brief:
- The Waitress will take orders and serve food and beverages to Guests in our restaurant.
- Always aware of Guest satisfaction to deliver the perfect service experience.
- Ensure high quality of food and beverages to Guests.
- Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.
- Guests must feel welcome, comfortable, and well attended to at all times.
Responsibilities:
- Greet and escort customers to their tables.
- Present the menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).
- Prepare tables by setting up linens, silverware, and glasses.
- Inform customers about the day’s specials.
- Provide excellent customer service to guests.
- Wait on tables and provide quality service to the customers who arrive at the restaurant.
- Be fully aware of the menu and the specials to inform the customers.
- Suggest specials and appropriate dishes to customers when required.
- To take down orders, deliver them to the kitchen, and serve the prepared dishes on the table.
- Regularly replenish the food in the buffet.
- Enquire if you could be of service regularly.
- Be courteous and well-mannered.
- Address problems and negotiate with efficiency.
- Multitask with other tables, and orders and always have your eye open for when a customer calls.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drink orders.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Clear dirty plates, glasses, and silverware to Stewarding for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. events and parties).
- Follow all relevant health and safety department regulations.
- Keeping the table clean and tidy.
- Ensure the health department regulations and the quality policy of the restaurant are upheld.
Requirements:
- First Degree or Diploma in Hotel Management or related course. Training with subjects concerning the food service industry is a bonus.
- 5 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.
- Effective multitasking and time management skills.
- Enthusiastic, friendly and well-mannered.
- Must have patience while dealing with a customer.
- Basic computer or software knowledge.
- Prior experience as a waitress.
- Excellent communication and listening skills.
Required Knowledge, Skills, and & proficiencies:
- Basic Math
- High Energy
- Thoroughness
- Professionalism
- Client Relationships
- Physical Strength
- Verbal Communication
- Customer Service
- Resolve Conflict
- Teamwork
- Persistence
Method of Application:
Interested and qualified candidates should send their CVs in Microsoft Word format to: recruitment@ogeyiplace.com using the Job Title as the subject of the mail
Application Deadline: 10th January, 2024.