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Waitress at Ogeyi Place Hotels Limited

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Ogeyi Place Hotels Limited (OPHL) – We are a leading 5-star international luxury hotel strategically located in the city of Port Harcourt and are currently seeking dynamic, result-oriented, and self-motivated candidates to fill the position below:

 

Job Title: Waitress

Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports To: Food & Beverages Manager

Brief:

  • The Waitress will take orders and serve food and beverages to Guests in our restaurant.
  • Always aware of Guest satisfaction to deliver the perfect service experience.
  • Ensure high quality of food and beverages to Guests.
  • Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.
  • Guests must feel welcome, comfortable, and well attended to at all times.

Responsibilities:

  • Greet and escort customers to their tables.
  • Present the menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).
  • Prepare tables by setting up linens, silverware, and glasses.
  • Inform customers about the day’s specials.
  • Provide excellent customer service to guests.
  • Wait on tables and provide quality service to the customers who arrive at the restaurant.
  • Be fully aware of the menu and the specials to inform the customers.
  • Suggest specials and appropriate dishes to customers when required.
  • To take down orders, deliver them to the kitchen, and serve the prepared dishes on the table.
  • Regularly replenish the food in the buffet.
  • Enquire if you could be of service regularly.
  • Be courteous and well-mannered.
  • Address problems and negotiate with efficiency.
  • Multitask with other tables, and orders and always have your eye open for when a customer calls.
  • Offer menu recommendations upon request.
  • Up-sell additional products when appropriate.
  • Take accurate food and drink orders.
  • Communicate order details to the Kitchen Staff.
  • Serve food and drink orders.
  • Arrange table settings and maintain a tidy dining area.
  • Deliver checks and collect bill payments.
  • Clear dirty plates, glasses, and silverware to Stewarding for cleaning.
  • Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. events and parties).
  • Follow all relevant health and safety department regulations.
  • Keeping the table clean and tidy.
  • Ensure the health department regulations and the quality policy of the restaurant are upheld.

Requirements:

  • First Degree or Diploma in Hotel Management or related course. Training with subjects concerning the food service industry is a bonus.
  • 5 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.
  • Effective multitasking and time management skills.
  • Enthusiastic, friendly and well-mannered.
  • Must have patience while dealing with a customer.
  • Basic computer or software knowledge.
  • Prior experience as a waitress.
  • Excellent communication and listening skills.

Required Knowledge, Skills, and & proficiencies:

  • Basic Math
  • High Energy
  • Thoroughness
  • Professionalism
  • Client Relationships
  • Physical Strength
  • Verbal Communication
  • Customer Service
  • Resolve Conflict
  • Teamwork
  • Persistence

 

Method of Application:
Interested and qualified candidates should send their CVs in Microsoft Word format to: recruitment@ogeyiplace.com using the Job Title as the subject of the mail

Application Deadline:  10th January, 2024.

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