We are looking for a customer support specialist to join our team covering AEST time zone daytime hours (Candidates are accepted from all part of the world). You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce.
Job type: Remote (Anywhere in the world)
Responsibilities;
- Managing the technical side of onboarding new customers
- Guiding customers on how to use our product
- Writing code snippets to solve one-off problems.
- Troubleshooting technical issues
- Evaluating customer requests for customizations
- Collaborating with different departments to bring projects to completion.
Required Qualifications;
- Experience with Javascript/HTML/CSS
- Excellent communication skills in English, both written and verbal
- Strong analytical skills and curiosity
- Attention to detail
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Bonus points if;
- You have experience with PHP
- You know your way around Google Analytics
- You understand online marketing
- You have some experience with the software engineering process.
- We look forward to hearing from you!
Method of Application;
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